<< Back             Poser >> Bank customers’ complaints grow by 143%, as CBN resolves 9,771 By Elizabeth Adegbesan   The Central Bank of Nigeria,  CBN,   said it resolved 9,771 out of 10,704 bank customers’ complaints in the first half of the year (H1’25). CBN disclosed this in its latest  Financial Stability Report, noting that the number of complaints received in H1’25 grew by 143.3 percent year-on-year (YoY) from 4,398 complaints in H1’24.   “The total number of complaints received by the bank rose by 143.38 per cent to 10,704 from 4,398 in the second half of 2024.” According to CBN,  the increase was due to  several factors including greater public awareness of consumer rights, regulatory emphasis on complaint reporting and enhanced customer confidence in the bank’s complaint resolution and redress framework. “A breakdown of the complaints revealed that 53.45 and 46.55 per cent were lodged against CMNBs and Other Financial Institutions, OFIs, respectively. “In terms of categorisation, Electronic/Cards-related complaints accounted for 51.50 per cent; Fraud, 39.27 per cent and Account Management,  Excess charges and others accounted for the balance. “A total of 9,771 complaints were  resolved/closed, indicating an increase of 4.57 per cent from 9,344 complaints  resolved/closed in the preceding half-year. “Total claims amounted to N21.42 billion and $5.09 million as against N4.53 billion and $1.05 million, in the second half of 2024, while the sums of N7.17 billion and  $3,432.20 were refunded to complaints.” Vanguard Business News	VAT reforms to lower prices, boost compliance – Ghana Revenue Authority  The Ghana Revenue Authority (GRA) has said that comprehensive reforms to the Value Added Tax (VAT) regime are expected to lower prices, improve compliance, and support government’s GH¢225 billion revenue target for 2026. FINANCIAL INCLUSION: Nigeria still behind target – CBN By Elizabeth Adegbesan The Central Bank of Nigeria, CBN, has said 74 percent of Nigerians have been covered under its financial inclusion program as at first half of 2025 (H1’25). Disclosing this in its latest Financial Stability Report, the apex bank stated: ‘‘At end-June 2025, the percentage of financially included Nigerians stood at 74 per cent.” The […] Bank customers’ complaints grow by 143%, as CBN resolves 9,771 By Elizabeth Adegbesan   The Central Bank of Nigeria,  CBN,   said it resolved 9,771 out of 10,704 bank customers’ complaints in the first half of the year (H1’25). CBN disclosed this in its latest  Financial Stability Report, noting that the number of complaints received in H1’25 grew by 143.3 percent year-on-year (YoY) from 4,398 complaints in H1’24.   […] AMCON cash recoveries rise 28% to N66.1bn — CBN By Babajide Komolafe The Asset Management Corporation of Nigeria, AMCON, recorded a 27.87 per cent increase in cash recoveries to N66.12 billion in the first half of 2025, H1’25 from N51.71 billion at end-December 2024. The Central Bank of Nigeria, CBN disclosed this in its Financial Stability Report for H1’25 noting that the stronger recovery performance […] Nigeria records 14% rise in exports to Africa …As fuel tops export list By Emma Ujah, with agency reports Nigeria’s exports to Africa reached N4.82 trillion in the first half of 2025, up 14% year-on-year compared to N4.21 trillion in the first half of 2024. West Africa absorbed over 62% of Nigeria’s continental exports. Bashir Adewale Adeniyi, Comptroller General of the Nigeria Customs Service, […] Nigeria’s money supply grows to N124.4trn Currency in circulation hits N5.4trn lCredit to govt rises 29% By Elizabeth Adegbesan Nigeria’s Money Supply (M²) grew by 1.2 percent month-on-month (MoM) to N124.4 trillion in December 2025, from N122.9 trillion the previous month.  This is contained in Central Bank of Nigeria, CBN,  Money and Credit Statistics released over the weekend. The data indicated that […]